Privacy Policy

At Ricktee (“we,” “us,” or “our”), we respect the privacy of our users and recognize the importance of protecting the personal information collected when you visit our website or utilize our services. This privacy policy describes how we collect, use, process, disclose, retain, and protect users’ personal information.

What Information Do We Collect?

We collect both personal and non-personal information from you when you access or use our website, mobile apps, or other services.

Personal Information

Personal information is anything that can uniquely identify you, such as:

  • Full name
  • Email address
  • Phone number
  • Address
  • Purchase history
  • Payment information

We collect personal information when you:

  • Make a purchase on our website or apps
  • Create an online account
  • Sign up for our email newsletter
  • Enter contests or sweepstakes
  • Submit information via contact/inquiry forms
  • Communicate with our Customer Support team
  • Otherwise provide personal information directly to us

Non-Personal Information

Non-personal information does not identify you specifically but may include usage, device, and browser data. This includes:

  • IP address
  • Device identifiers and information (such as operating system, browser type)
  • Pages visited on our website and mobile apps
  • Referring web pages and exit pages
  • Date/time when services accessed or used
  • Site traffic patterns

We may automatically collect this information via cookies, web beacons, and similar technologies when you use our services. We also supplement the data we collect by obtaining additional non-personal information from third-party analytics providers.

How Do We Use Your Personal Information?

The main ways we use your personal information include:

Order Processing

We use information provided during checkout to process and fulfill orders, calculate taxes, arrange deliveries, and complete transactions.

Customer Service

We use your information to respond to inquiries, issues with orders, or questions about our website, mobile apps, products or services. This helps us analyze issues, improve our offerings, and identify trends based on customer interactions.

Marketing Communications

With your consent, we will collect contact details (e.g. email) to send promotional materials, push notifications, or newsletters with information about new products, sales, or artist releases. You can opt out anytime.

Website & App Analytics

We use data like page visits, traffic patterns, referral information, and device information to monitor and analyze website and app usage and activity trends. This allows us to improve our services and enhance the user experience.

Customizing Experiences

We may use your information and details about past orders to provide personalized content, recommendations, custom offers, or tailored ads based on your interests both on our website/apps and on third-party sites/platforms.

Legal Compliance

We may need to use or retain personal information for legal or compliance reasons, such as detecting or preventing fraud, security breaches or other illegal activity in accordance with applicable laws.

When Do We Share Your Personal Information?

We will not sell or rent your personal information for marketing purposes without your explicit consent. Situations where we may disclose or share information include:

Service Providers

We partner with third-party service providers who help operate our website, mobile apps, marketing campaigns, data analytics systems, order fulfillment services, payment processors, and customer support software. We only provide third parties with the minimum data needed for them to complete the requested services.

Legal Requirements

We may be obligated to disclose or share your information to comply with lawful court orders, subpoenas, relevant government agency requests, national security requirements or other legal mandates requiring disclosure.

Business Transactions

As we continue to develop our organization, we may share information about our website users, including personal information, to prospective or actual buyers in the event of a reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our business, assets or stock.

With Your Consent

Other than the uses described in this privacy policy, if we ever wish to share your personal information in additional ways, we will explicitly ask for your consent prior to doing so. You can revoke consent for such data sharing anytime.

Your Data Protection Choices and Rights

You have various options and rights regarding the privacy, use, and sharing of your personal data:

Email/Marketing Permissions

You can unsubscribe from receiving promotional or marketing emails from us anytime by clicking the “unsubscribe” link included at the bottom of such messages. Please allow up to 10 business days for the request to be processed.

Website Account Controls

If you have created a website account with us, you can access and edit certain account data and preferences (such as your stored name, address, email or payment info) anytime by logging into your account dashboard and profile section.

Discontinuation of Services

You have the right to opt-out or request discontinuation of services that involve use of your personal data, such as data analytics or targeted/personalized advertising related services. Please contact our Customer Support team if you wish to do so.

Data Access, Update or Deletion

You can also request to review, update, correct, modify or delete the personal data we maintain about you at any time. Such requests will be handled promptly in line with applicable regulations.

Advertising Choices

You can opt out of receiving interest-based/personalized advertisements from advertisers and ad networks that are part of the YourAdChoices program or who participate in the Digital Advertising Alliance’s opt-out mechanisms. Please note this does not opt you out of all ads from all advertisers.

If you wish to exercise any of these rights or choices, contact us at [email protected] and provide your full name and the email address associated with your account. Please allow up to 30 business days for your request to be processed.

How Do We Protect Your Data?

We utilize administrative, organizational, technical, and physical safeguards to protect the information we collect and process. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, and availability. Specific controls include:

  • HTTPS encryption during data transmission
  • Administrative access controls and data policies
  • Application, network and endpoint controls
  • Data encryption technologies
  • Regular testing and auditing of our systems and controls

Despite these precautions, no company can fully eliminate security risks associated with personal information and electronic data. We cannot guarantee prevention of unauthorized access or that data will remain confidential under all circumstances.

International Data Transfers

We are a U.S.-based company and all data infrastructure and operations reside within the United States. IF we ever transfer your information internationally, it will only be done in compliance with applicable data protection regulations.

Third-Party Sites and Links

Our website or mobile apps may contain links to third-party sites not controlled by us. We cannot be responsible for the privacy policies, practices or content of such sites. Please be sure to review the privacy policies on any third-party sites you access to understand their data practices.

Age Limitations

We do not knowingly collect personal data from anyone younger than 18 years old without obtaining verifiable parental consent. If you are a parent or guardian who believes your minor child has submitted personal information without your consent, please contact us to have the data removed.

Data Retention Practices

We retain personal information as long as required to meet business needs and legal requirements. Specific retention periods vary based on the type of data involved, but may range from:

  • Contact Information: We retain contact information like names, email addresses, and phone numbers as long as your account is active or as needed to provide services.
  • Financial Information: Payment information is kept to fulfill orders, manage subscriptions, and comply with tax and financial regulations. Retained for 7 years in most cases.
  • Transaction Records: Records of purchases, service usage, and account history retained for 5-10 years in the event of consumer disputes, warranty claims, or tax/accounting purposes.
  • Marketing Preferences: Preferences for email subscriptions, push notifications, location data for mobile apps are stored indefinitely so we consistently provide relevant communications. These can be changed at any time in account settings.
  • Correspondence: We retain email exchanges, help desk conversations, chat logs with customer support for 1-5 years, as appropriate to improve service interactions.
  • Site Activity: Browsing history, clickstreams, page visits are retained 30-90 days to analyze engagement, troubleshoot issues. IP addresses not connected to this data.
  • Location Data: Precise geolocation info tied to service usage is kept only a few months. General area-level location for marketing personalization retained indefinitely until opted out.
  • Legal Obligations: Information related to litigation, investigations and disputes retained indefinitely until matter is fully resolved or closed.

To best serve customers across business functions, data is kept as briefly as possible while accounting for operational necessity. We continuously reassess retention strategies to align with evolving laws and current needs.